4 hours to complete

Introduction to IT

Welcome to Technical Support Fundamentals, the first course of the IT Support Professional Certificate! By enrolling in this course, you are taking the first step to kickstarting your career in tech. In the first week of the course, we'll learn about how computers were invented, how they've evolved over time, and how they work today. We will also learn about what an "IT Support Specialist" is and what they do in their job. By the end of this module, you will know how to count like a computer using binary and understand why these calculations are so powerful for society. So let's get started!

14 videos (Total 51 min), 6 readings, 3 quizzes
5 hours to complete


16 videos (Total 79 min), 7 readings, 4 quizzes
6 hours to complete

Operating System

21 videos (Total 69 min), 6 readings, 5 quizzes
2 hours to complete


14 videos (Total 43 min), 1 reading, 2 quizzes
  • 4 hours to complete


    10 videos (Total 25 min), 1 reading, 4 quizzes
    3 hours to complete


    22 videos (Total 69 min), 2 readings, 4 quizzes